Careers

VETRO FiberMap is looking for a Full Stack Developer to join our software engineering team.

About VETRO FiberMap

VETRO FiberMap is a GIS mapping solution transforming the way broadband providers plan, design, and operate their local and global networks. VETRO FiberMap is being used by organizations deploying fiber optic networks all around the United States and in over a dozen other countries.

As a company, we are very customer oriented—it’s part of our DNA, and is manifested in the way we focus on UX/UI detail and support our customers. We are an agile organization where ideas are quickly exchanged and acted on — everyone is involved, software engineers, UX designers, GIS Specialists, and product owners.

What you will work on:

• The design and development of tools that allow engineers, customer service representatives, and sales people to design and sell next-gen broadband networks;

• A GIS-based platform built on open source libraries and tools; and

• Web services that extend the VETRO platform to work with other critical systems.

Why this position may interest you:

• You are excited about working with small teams and early stage companies;

• You want to work on meaningful projects that have significant social impacts; and

• You thrive in collaborative environments.

What you need to bring:

• Mastery of modern Javascript (es6+)

• Familiarity with Node.js

• Experience working with contemporary Javascript frameworks (Vue, React, Angular)

• Solid understanding of HTML/CSS

• Enthusiasm to work on new things and a readiness to jump in and contribute;

• Strong problem solving skills and the ability to break down complex issues; and

• A degree in CS, Engineering, Mathematics, Geographic Information Science, certification from a reputable coding bootcamp, or 2-3 years of professional experience.

What skills are helpful:

• Experience writing unit tests

• Experience using frontend mapping technologies (Leaflet, MapboxGL.js)

• Proficiency working with relational databases

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Flexible Schedule
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

This position is based in Portland, Maine. 

VETRO designs and builds a cloud based mapping platform that is transforming the way that broadband operators around the world design and manage their networks. Our sales team is growing and we’re looking for our next great sales support, data management, and sales enablement team member.

The Inside Sales Associate will be responsible for a wide variety of inside sales and marketing support activities for our SaaS software development firm in downtown Portland. This position reports to the Director of Business Development, and works directly with the Sales and Marketing team. Ingenuity, enthusiasm and strategic thinking, an eye for detail, quick learning, prioritization and self-organization are important to this role.

Responsibilities Include:

The ideal candidate has at least 1-3 years of direct sales, sales support, or customer service experience, and is interested in using their strong technical software and writing skills to help with the following Sales tasks, including:

• UNDERSTAND: Work with all departments internally to become a product expert
• QUALIFY: Ask probing questions to understand prospects’ business challenges and lead value-based conversations uncovering answers to key questions surrounding needs, metrics of success, budget, etc.  Serve as initial qualifying point of contact for inbound web and demo inquiries, with timely and situation-appropriate follow up.
• EDUCATE: Educate prospects about the VETRO FiberMap platform, and clearly communicate the product value to their organization.
• DOCUMENT: Document all leads, prospects, and inquiries in CRM.  Batch import of contacts from conferences and paid mailing lists into CRM.  Curation, research, and data entry to maintain a high-functioning, high-quality CRM database.
• SUPPORT: Support Sales team efforts during trade shows and client visits as needed, including delivering technical pre-sales product demonstrations
• PROPOSE: Generating templated proposals or other business development materials
• SCHEDULE: Formulate targeted, in-person demos and prospective client visits in selected cities/markets in consultation with the Ownership Team

In addition, the candidate will ideally assist with the following marketing tasks:

• Funnel Building Research:  Scan social media outlets (newsletters, alerts, Twitter, LinkedIn, etc.) for relevant content
• CRM Database Management and Curation
• Direct Mail campaigns
• Update CRM records for email, phone, and address where missing or bounced from email campaigns (ongoing)
• Work with marketing team to author and co-create marketing content/copy as needed

Desired Skills and Experience

• Minimum 1-2 years of relevant work experience; SaaS experience a plus
• Demonstrated outstanding written and oral communication skills
• Phone skills are a must – if you have “phone fear” this position is not a good fit, as our team often communicates complex information over the phone and via video conference tools
• Self-motivated with the ability to work with limited direction on multiple tasks concurrently
• Flexibility and adaptability, with an eye for new technologies – rapid uptake/learning
• Proficiency with GSuite and all basic office software; ability to learn new apps quickly
• Experience with CRM and Support platforms, i.e. ZenDesk
• Experience in customer service, help desk or sales support in a software context

This is a full time salaried position with competitive compensation based on experience. VETRO FiberMap offers a quality total benefits package and a collaborative, creative and flexible work environment.

JOB DESCRIPTION – Customer Success Representative

VETRO FiberMap is seeking our next great Customer Success Specialst.  VETRO designs and builds a cloud based mapping platform that is transforming the way that broadband operators around the world design and manage their networks. The Customer Success Specialist will work with the head of Customer Success and will interface internally with the entire VETRO team and externally with Customers around the globe.

Our ideal candidate is a motivated self-starter who can work independently and grow with the team. Our Success Reps must be fearless, patient, confident, and a great communicator. Our customers deserve superior responsiveness and commitment to support and problem solving. Additional responsibilities include:

CUSTOMER SUPPORT

• Field incoming support emails and phone calls
• Learn the product in enough detail to independently break down incoming issue tickets and problem solve for and with clients 
• Conduct pre-sales product demos, onboarding trainings, and follow on technical coaching
• Help curate and build customer training and support library and materials

Mandatory Qualifications:

• Minimum 1-2 years of relevant work experience; SaaS experience a plus
• Demonstrated outstanding written and oral communication skills
• Phone skills are a must – if you have “phone fear” this position is not a good fit, as our team often communicates complex information over the phone and via video conference tools
• Self-motivated with the ability to work with limited direction on multiple tasks concurrently
• Flexibility and adaptability, with an eye for new technologies – rapid uptake/learning
• Proficiency with GSuite and all basic office software; ability to learn new apps quickly

Bonus Qualifications:

• Experience with CRM and Support Desk platforms
• Experience in the broadband industry
• Experience in customer service, help desk or sales support in a software environment
• Experience with software design and testing, preferably map-based (GIS) software

Engagement:

• This position is in our Portland, ME office
• This position is a full time, permanent position, with full benefits

VETRO Inc. is a SaaS based, fiber-optic management platform; an enterprise software used by Internet Service Providers (ISPs) and telecommunications network owners and operators globally to digitally design, document and manage their networks.

Job Description

The position reports to the CFO and will also support other areas of the business such as sales and the customer team.

We are looking for a candidate who has an eye for detail, learns quickly and can maintain organization in a fast-paced, dynamic environment. We value strategic thinking, ingenuity, and enthusiasm; small team is growing rapidly, and the right candidate will need to enjoy new challenges and an evolving landscape. Strong writing, math and office software skills, excellent verbal communication and problem-solving are key to success with this company.

Key Responsibilities

Accounting & Finance:

• Manage SaaS and Services Accounts Receivable invoicing, collections and revenue recognition
• Maintain monthly balance sheet schedules, including deferred revenue
• Process employee expense reports and administer Expensify
• Manage Accounts Payable
• Manage employee time reporting system to ensure billable hours are being tracked, recorded and invoiced properly
• Prepare payroll and manage employee benefits

Sales:

• Manage SaaS contract renewals, customer contract execution, and MRR bookings
• Manage variable compensation for sales teams
• Work with internal departments to create KPI reporting
• Sales Operations – create and manage reporting from our current CRM about sales operations (pipeline, conversion rates, rep productivity etc…), assist with database

Key Knowledge, Skills, Abilities, and Attitudes

• Ability to work independently and work well with others in a fast paced, dynamic environment
• Interest in creating programmatic reporting and efficient business processes
• Strong initiative and ability to manage multiple projects
• Ability to complete projects with a high degree of accuracy and in a timely manner
• Excellent Communication skills
• Strong analytical and organizational skills
• Bilingual Skills (Spanish, French, Portuguese) a plus.
• Education/Experience
• Bachelor’s degree in Accounting, Finance or Economics required
• Minimum of 6 years’ progressive financial/accounting experience spanning both accounting and financial reporting and analysis functions.
• Proficiency with Microsoft Office applications, particularly strong Excel skills
  Knowledge of ERP/Accounting software; proficiency with QuickBooks, SQL and SaaS BI tools a plus