Join OurTeam

VETRO FiberMap is on a mission to build the best broadband network mapping software in the world for competitive internet service providers—helping them gain the time and productivity they need to expand service, shrink the digital divide, and offer more choice to consumers. We accomplish this mission by cultivating our team of world-class talent and building a company culture of “be the best” and “team first.”

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CompanyCulture

Located in the heart of downtown Portland, Maine, VETRO FiberMap is rapidly growing as we evolve our award-winning GIS platform. Our team is nimble, bright, and dedicated. While we work hard to achieve a unified vision, we also believe that work/life balance is as much a driver of success as setting goals. That’s why you’ll find the team working hard in the office—or enjoying Portland together outside of the office at bowling leagues, happy hours, and other pop-up social events.

Benefitsand Perks

We offer the dynamic environment of a true startup, with the stability of an established firm. Our standard incentive and benefits package includes the necessities—competitive salaries, health, dental, and generous paid time off—as well as 401k employer match, disability, employee equity, professional development and educational stipends, and a never-ending supply of freshly roasted coffee from Coffee By Design (our city’s best roast) as well as other amenities.

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Seeking TalentedApplicants

Don’t see the right match for your skill set? VETRO FiberMap is always open to hearing from talented professionals interested in joining our team. If you think you have the drive and experience to contribute to our mission, we want to talk. Click here to send us your resume.

Please stay in touch and keep an eye out for opportunities here on our website or by following us on LinkedIn.

GIS Software Support Engineer

This position is based in downtown Portland, Maine.

VETRO FiberMap is seeking our next GIS Software Support Engineer. VETRO FiberMap designs and builds a cloud-based GIS mapping platform that is transforming the way fiber broadband operators around the world design and manage their networks.

The GIS Software Support Engineer is a role focused on supporting our customer base. This role reports to our Director of Customer Success, and will interface with the entire VETRO FiberMap team. You will field technical support tickets and see them through to resolution with the internal team and the external customer. Incoming issues and requests often relate to spatial data in addition to specific network connectivity and platform features. Therefore GIS fluency blended with a customer support mindset is the ideal combination for this job.

Responsibilities:

  • Field incoming support emails and phone calls
  • Learn the product in enough detail to break down incoming issue tickets and problem solve for and with clients independently
  • Conduct pre-sales product demos, onboarding trainings, and follow on technical coaching
  • Help curate and build customer training and support library and materials

Required Skills:

  • Minimum 1-2 years of relevant work experience; SaaS experience a plus
  • Demonstrated outstanding written and oral communication skills
  • Phone skills are a must – if you have “phone fear” this position is not a good fit, as our team often communicates complex information over the phone and via video conference tools
  • Self-motivated with the ability to work with limited direction on multiple tasks concurrently
  • Flexibility and adaptability, with an eye for new technologies – rapid uptake/learning
  • Proficiency with GSuite and all basic office software; ability to learn new apps quickly

Bonus Qualifications:

  • Experience with CRM and Support Desk platforms
  • Experience in the broadband industry
  • Experience in customer service, help desk or sales support in a software environment
  • Experience with software design and testing, preferably map-based (GIS) software

This job is…

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Details + Benefits:

  • Salary: $35,000 to $50,000, based on experience
  • Job Type: Full Time
  • Job Location: Portland, Maine
  • Health, Dental and Vision Insurance
  • 401(k) with Employer Contribution
  • Generous Paid Time Off
  • Relocation Assistance

The VETRO FiberMap office is located in Monument Square in downtown Portland, Maine. We maintain a casual office environment in an open concept layout, with a bottomless stash of local Coffee by Design coffee. The team participates in local tech meet ups, the startup community, social activities, events, and more. We encourage a work life balance that includes personal and professional development, and community engagement.

Portland may be a small city, but technology (and other) employment opportunities are plentiful in a thriving and growing segment of the local economy. More on the city and the area can be found here.

Please include a professional resume and cover letter with your application.

Apply
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