Careers

VETRO FiberMap is looking for an Automated QA Software Engineer to add their experience to a young, growing team working on a geospatial mapping SaaS platform.

The platform is VETRO FiberMap, a GIS mapping solution transforming the way broadband providers plan, design, and operate their local and global networks. To date, VETRO FiberMap has been adopted by organizations deploying fiber optic networks all around the United States and in over fifteen other countries.

As a company, we are very customer oriented—it’s part of our DNA, and is manifested in the way we focus on UX/UI detail, listen to our customers, and provide strong customer support. We are an agile organization that includes everyone on the team in the agile approach and process—the developers, the UX designers, GIS Specialists, and the product owners. Everyone is involved, provides input, and works together to deliver a world class SaaS product.

Responsibilities:

• Participate in the design and development for test automation and support
• Design, develop and execute automation scripts
• Perform thorough regression testing when bugs are resolved
• Identify and report bugs to the development team
• Develop and apply testing processes for new and existing products to meet client needs

Skill Requirements:

• Previous experience in software development, quality assurance, or other related fields
• Knowledge of Python, Node.js, or other programming languages
• Familiarity with relational databases such as PostgreSQL
• Experience working in an Agile/Scrum development processes
• Strong root-cause analysis skills
• Deadline and detail-oriented
• BS/MS degree in Computer Science, Mathematics, Engineering, or related subject

Bonus Points:

• Experience working with web browser automation tools such as Selenium
• Experience scaling applications within AWS
• ​Experience in a growing SaaS startup environment and a passion for getting the job done

The VETRO FiberMap office is located in Monument Square in downtown Portland, Maine. We maintain a casual office environment in an open concept layout, with a bottomless stash of local Coffee by Design coffee. The team participates in local tech meet ups, the startup community, social activities, events, and more. We encourage a work life balance that includes personal and professional development, and community engagement.

Portland may be a small city, but technology (and other) employment opportunities are plentiful in a thriving and growing segment of the local economy. More on the city and the area can be found here.

Compensation based on experience. Full benefits package. Equity options possible.

VETRO FiberMap is seeking a DevOps and Infrastructure Engineer to add their experience to a young, growing team producing an industry-leading, cloud-based geospatial mapping platform.

The platform is VETRO FiberMap, a GIS mapping solution transforming the way broadband providers plan, design and operate their local and global networks. To date, VETRO FiberMap has been adopted by organizations deploying fiber optic networks all around the United States and in over fifteen other countries.

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the COO and the Directors of Application and Platform Engineering to enhance, identify, and establish DevOps practices in the company.

Responsibilities:

• Work with the Directors of Application and Platform Engineering to build software releases and test new code
• ​Automate the development, testing, and integration of software releases for VETRO’s advanced mapping and data visualization capabilities
• Manage the software development environments used by software engineers to be sure they are up to date and stable
• Monitor the platform’s health and security once the updates are deployed
• Assist with developing new application architecture

Skill Requirements:

• Experience applying DevOps principles to a growing, cloud-based platform and business
• ​An understanding of the value that build and test automation brings to a dev team’s efficiency and reliability, and a passion for applying these techniques to your projects
• Experience scaling applications within AWS
• Demonstrated proficiency in Linux
• Command of relational and nosql databases
• Strong understanding of GitHub workflows
• Strong troubleshooting and critical thinking skills
• Strong attention to detail
• Bachelors or Masters Degree in Computer Science, Engineering, or related fields

Bonus Points:

• Proficiency PostgreSQL/PostGIS
• ​Experience in Node.js and Python
• Experience with geospatial technologies and libraries
• Experience with front end frameworks such as Vue and Angular
• Experience in a growing SaaS startup environment with a can-do attitude

The VETRO FiberMap office is located in Monument Square in downtown Portland, Maine. We maintain a casual office environment in an open concept layout, with a bottomless stash of local Coffee by Design coffee. The team participates in local tech meet ups, the startup community, social activities, events, and more. We encourage a work life balance that includes personal and professional development, and community engagement.

Portland may be a small city, but technology (and other) employment opportunities are plentiful in a thriving and growing segment of the local economy. More on the city and the area can be found here.

Compensation based on experience. Full benefits package.

VETRO FiberMap seeking both an Inside Sales Coordinator and a Customer Success Specialist to join our growing Sales and Marketing team. This is a combination job posting because there is a strong possibility of the right individual(s) crossing over between the two roles. Interested candidates can apply to fill either one or both roles.

VETRO FiberMap is a cloud-based mapping platform that transforms the way broadband operators around the world design and manage their networks. The Inside Sales Coordinator will work directly with the Director of Sales, Director of Business Development, Marketing, and the company’s co-founders; The Customer Success Specialist will work with the head of Customer Success, interface internally with the entire team, and communicate externally with customers around the globe.

Our ideal candidate is a motivated self-starter who can work independently and grow with the team. This is a junior level position with room for rapid advancement based on performance.

This position is in our Portland, ME office, with up to 20% travel to trade shows and client meetings.

Sales:

• Lead Generation: Develop the pipeline through active research and prospecting
  • Actively monitor lists, events, and groups of interest to identify leads
  • Research target companies and tee up approach to introductions
  • Read industry publications, blogs, and forums to understand trends and market movements
• Communicate with discovered and/or inbound leads about the VETRO platform;
  • Qualify – Research and discuss contact’s needs and goals and align with VETRO offerings
  • Provide targeted information to help prospect understand the product line
  • Drive leads into demos and sales opportunities

Sales Support:

• Provide pre-sales technical demos, going deep into all corners of the platform
• Manage, track and report sales activities and results
• Diligently update our CRM and manage all activities from within this platform
• Help develop and implement customer engagement, retention and renewal strategies
• Other Sales and Business Development activities as needed

Customer Support:

• Field incoming support emails and phone calls
• Learn the product in enough detail to break down incoming issue tickets and problem solve for and with clients independently
• Conduct pre-sales product demos, onboarding trainings, and follow on technical coaching
• Help curate and build customer training and support library and materials

Required Skills:

• Minimum 1-2 years of relevant work experience; SaaS experience a plus
• Demonstrated outstanding written and oral communication skills
• Phone skills are a must – if you have “phone fear” this position is not a good fit, as our team often communicates complex information over the phone and via video conference tools
• Self-motivated with the ability to work with limited direction on multiple tasks concurrently
• Flexibility and adaptability, with an eye for new technologies – rapid uptake/learning
• Proficiency with GSuite and all basic office software; ability to learn new apps quickly

Bonus Points:

• Experience with CRM and Support Desk platforms
• Experience in the broadband industry
• Experience in customer service, help desk or sales support in a software environment

The VETRO FiberMap office is located in Monument Square in downtown Portland, Maine. We maintain a casual office environment in an open concept layout, with a bottomless stash of local Coffee by Design coffee. The team participates in local tech meet ups, the startup community, social activities, events, and more. We encourage a work life balance that includes personal and professional development, and community engagement.

Portland may be a small city, but technology (and other) employment opportunities are plentiful in a thriving and growing segment of the local economy. More on the city and the area can be found here.

This position is full time, with health, dental and vision benefits, 401K with company match, 204 hours of paid time off in the first year, and other perks.